How do I contact JAL from Malaysia?

How do I contact JAL from Malaysia?

Japan Airlines has different options to connect with their Customer Support team. Passengers can freely choose according to their suitability or comfort zone for Communication. If a traveler wants to speak to someone at customer service, call them directly. You should follow a small IVR process to talk with a live person at Japan Airlines. There are some steps that everyone needs to follow to get connected with them, which are mentioned below:

  • Dial the customer service number 1800 81 8674 to speak with the supervisor.
  • You must Press 1 for the selection of Language.
  • Press 2 for a new reservation to different Destinations.
  • Press 3 for cancellation of existing reservations.
  • Press 4 to speak with the representative.

Customers have to wait 2-3 minutes to connect with the executive. Once you join, you must share the query with details, and they will provide proper guidance related to the question.

What is Japan Airlines from Malaysia phone number?

Customers who want to upgrade seats with Japan Airlines from Malaysia Airport can contact them through japan airlines Malaysia phone number, Live Chat, and Email. Japan Airlines have several communication channels for passengers to resolve their grievances quickly. Passengers must have the necessary information about Japan Airlines Malaysia. Here is the small contact guide for their customer service team.

  • Japan Airlines Malaysia Contact Number: 1800 81 5609(Japanese Language)
  • Japanese Airline Malaysia English Language Reservation Phone Number: 1800 81 8674
  • Japan Airline Malaysia contact: 1800 81 8674(Cantonese Language)
  • Office Working Hours: 8:00 to 18:00, Monday to Friday, except for Saturday and Sunday ( Japan Public Holidays)
  • Japan Airline Malaysia Airport Address: 35-2, Level 35, Tower A, Menara UOA Bangsar No 5,Jalan Bangsar Utama 1 59000 Bangsar, Kuala Lumpur,Malaysia.

Connect with Malaysia Customer Service through Live Chat:

If you don't want to connect through a call on japan airlines Malaysia phone number, try the Live Chat option for Communication. Customers can use this option to ask queries like a travel guide, Flight Status, In-Flight Meals, and In-Flight services. You must follow the basic steps, which are explained below:

Passengers must visit the official website of the Airline, which is

Please scroll down the page and click on Contact us which is mentioned at the bottom.

Select the Live chat option from the given options.

Share the grievance or query with details to the Virtual Assistant.

Virtual Assistance will provide you with the required guidance related to the question.

If a passenger is still wondering if the grievance is on hold or not yet solved can visit the airport customer service office or dial the Japan Airlines customer service phone number Malaysia and ask for a solution.

How to connect JAL Malaysia through Contact Form?

A traveler is looking for Formal Communication with the customer support team for records regarding claim status, compensation for a canceled Flight, or Delayed Flight. You can contact them via the Contact Form, which is available on the Airline's official website. Kindly follow the mentioned steps below:

  • Please visit their official website. 
  • Select the Contact us option and click on the communication option according to your preference from the given ones.
  • Click on Reservation and information with an English Speaker.
  • Complete the required information like PNR number, last name mentioned on the itinerary, valid email address, and another original payment method.
  • The support team will review the query and share the preferred solution according to the situation within 24 hours via call back or Email.
  • Travelers can choose communication options from the available ones according to their query status. Live Chat and Contact forms are the quickest channels. To speak with someone, choose the calling option.

Japan Airlines Malaysia Airport Policy

Airlines have rules and Regulations for canceling the existing booking and applying for a Refund. Passengers must read all terms and conditions for the refund process, which is explained here.

  • Customers can change their name and destination or cancel the existing booking within 24 hours of booking.
  • Passengers with non-refundable tickets can only apply for a refund for applicable taxes or fees.
  • For Refundable tickets, customers will receive a total refund amount.
  • If you made changes after 24 hours of the existing Reservation, you must pay the penalty for new changes, and it depends on the routes or destination.
  • The refund will be credited to your original payment methods within 7-15 business days.
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